Insights












Top 3 Strategies for Highly Effective BPO Managers

BPO efficiency strategies must look at improving how managers interact and lead their teams. This blog post explores how managers in BPO teams can use personalization to improve their agents’ engagement, and drive consistent excellence.

How a $5 Billion Transportation Co. improved Sales Productivity by 28%

Read how this customer support team used nudges to improve agent interaction, bookings and AHT, boosting sales productivity by 28%.

How a Professional services company realized $44k annual savings on a Bill Entry Process

Read how this leading Professional services company improved their Bill Entry team’s productivity and realised $44k annualised savings for their client in the process.

How a Leading US Logistics Co. built a Resilient Back-office Team

The back-office team was a highly productive and efficient team. This is how they stayed motivated and productive through a crisis using Nudge Coach.

How a Fortune 50 Finserv GCC Boosted Team Engagement and Productivity

Read how a Fortune 50 financial services company used Behavior Science and AI drove behavior change which led to a 14% jump in the productivity of their GCC team.

Why Recommender Engines and Next Best Action tools don’t (& won’t) work

Personal Story “Go to your room and study”.  Most of us heard these words growing up. I definitely did. And…

Hiding in Plain Sight – How you can Drive Productivity by Moving the Middle

Here’s a picture for you. It’s a typical school day – the teacher walks into class and asks for homework…

The 3 Things Resilient Teams have in Common

We are in the middle of a massive shift as organizations, teams and individuals deal with the new reality of…

KonMari your Remote Teams to boost Productivity and Focus

The KonMari way helps people find clarity and purpose by tidying up their homes and offices. Find out how you…

Using Behavior Interventions to solve the productivity puzzle

In the past, we founders have seen various business transformation initiatives at close range. We’ve seen how large companies made…

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